Swepaws.com applies the Consumer Purchase Act and the Distance Contracts Act, all in accordance with Swedish legislation. To shop with us, you must be 18 years old, or alternatively have a guardian's permission.
About Swepaws.com The company is based in Västra Götaland. If you wish to get in touch with us, send an email to email@example.com with your case and your contact details and we will hear from you shortly.
Order When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us by email to firstname.lastname@example.org
Delivery NOTE! Orders placed on weekends are sent on the following Monday at the earliest. If the item is out of stock at our warehouse in Sweden, we will send the item from our warehouse abroad and then the normal delivery time is 7-15 days. If delays in delivery should occur (without us having notified you of a longer delivery time), please contact us at e-mail address : email@example.com
Prices All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Right of withdrawal When purchasing goods on the website, you as a customer have a 30-day right of withdrawal that applies from the time you have received an item that you have ordered.
5.1 When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us firstname.lastname@example.org In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within 30 days of the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent packaged and in their original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
5.2 The right of withdrawal does not apply if:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that have the character of sealed sound or image recording and where the seal has
5.2 The right of withdrawal does not apply if:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that have the character of sealed sound or image recording and where the seal has been broken by you. Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes. Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal. Goods that can quickly deteriorate, for example food. Loose numbers of newspapers or magazines. For more on the statutory right of withdrawal, see here. Claims and complaints We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered. 6.1 How do you proceed with a complaint?
10.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
10.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns and similar mailings take place after your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to carry out the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: klarna, visa, mastercard, applepay, googlepay, amex
10.4.2 Shipping company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL, postnord.
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use for sending newsletters.
10.5 The Right of Access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
10.8 Responsible for data protection
swepaw.com is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner. We use a shopify platform Changes to the General Terms and Conditions We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website. Dispute and choice of law In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body . Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.